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1

SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

J. Joseph Cronin, Jr. and Steven A. Taylor

Journal:

Journal of Marketing

Year:

1994

Language:

english

File:

PDF, 363 KB

english, 1994

2

Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

J.Joseph Cronin Jr., Michael K Brady, G.Tomas M Hult

Journal:

Journal of Retailing

Year:

2000

Language:

english

File:

PDF, 256 KB

english, 2000

3

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Jr. and Steven A. Taylor

Journal:

Journal of Marketing

Year:

1992

Language:

english

File:

PDF, 489 KB

english, 1992

4

Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

Michael K. Brady and J. Joseph Cronin Jr.

Journal:

Journal of Marketing

Year:

2001

Language:

english

File:

PDF, 3.19 MB

english, 2001

5

RPE vs. Percentage 1RM Loading in Periodized Programs Matched for Sets and Repetitions

Helms, Eric R., Byrnes, Ryan K., Cooke, Daniel M., Haischer, Michael H., Carzoli, Joseph P., Johnson, Trevor K., Cross, Matthew R., Cronin, John B., Storey, Adam G., Zourdos, Michael C.

Journal:

Frontiers in Physiology

Year:

2018

Language:

english

File:

PDF, 733 KB

english, 2018

6

Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

Cronin, J. Joseph, Taylor, Steven A.

Journal:

Journal of Marketing

Year:

1994

Language:

english

File:

PDF, 1.11 MB

english, 1994

7

Measuring Service Quality: A Reexamination and Extension

Cronin, J. Joseph, Taylor, Steven A.

Journal:

Journal of Marketing

Year:

1992

Language:

english

File:

PDF, 1.54 MB

english, 1992

8

Green marketing strategies: an examination of stakeholders and the opportunities they present

J. Joseph Cronin, Jeffery S. Smith, Mark R. Gleim, Edward Ramirez, Jennifer Dawn Martinez

Journal:

Journal of the Academy of Marketing Science

Year:

2011

Language:

english

File:

PDF, 288 KB

english, 2011

9

Trust and Commitment in Customer/Service-Provider Relationships:

Shemwell, Donald J., Cronin, J. Joseph

Journal:

Journal of Customer Service in Marketing & Management

Year:

1995

Language:

english

File:

PDF, 373 KB

english, 1995

10

Performance-only measurement of service quality: a replication and extension

Michael K Brady, J.Joseph Cronin Jr., Richard R Brand

Journal:

Journal of Business Research

Year:

2002

Language:

english

File:

PDF, 193 KB

english, 2002

11

Wearable Resistance Training for Speed and Agility

Cleary Dolcetti, Joseph, Cronin, John B., Macadam, Paul, Feser, Erin H.

Journal:

Strength and Conditioning Journal

Year:

2019

File:

PDF, 372 KB

2019

12

Sport event innovativeness: Conceptualization, measurement, and its impact on consumer behavior

Yoshida, Masayuki, James, Jeffrey D., Cronin, J. Joseph

Journal:

Sport Management Review

Year:

2013

Language:

english

File:

PDF, 544 KB

english, 2013

13

An Empirical Assessment of the SERVPERF Scale

Steven A. Taylor and J. Joseph Cronin, Jr.

Journal:

The Journal of Marketing Theory and Practice

Year:

1994

Language:

english

File:

PDF, 1.67 MB

english, 1994

14

Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

Brady, Michael K., Cronin, J. Joseph

Journal:

Journal of Marketing

Year:

2001

Language:

english

File:

PDF, 168 KB

english, 2001

15

Against the Green: A Multi-method Examination of the Barriers to Green Consumption

Gleim, Mark R., Smith, Jeffery S., Andrews, Demetra, Cronin, J. Joseph

Journal:

Journal of Retailing

Year:

2013

Language:

english

File:

PDF, 441 KB

english, 2013

16

Re-conceptualizing cognitive and affective customer–company identification: the role of self-motives and different customer-based outcomes

Wolter, Jeremy S., Cronin, J. Joseph

Journal:

Journal of the Academy of Marketing Science

Year:

2016

Language:

english

File:

PDF, 1.01 MB

english, 2016

17

Consumption or prosumption? A question of resources

Nagel, Duane M., Cronin Jr, J. Joseph, Utecht, Richard L.

Journal:

Journal of Services Marketing

Year:

2018

Language:

english

File:

PDF, 337 KB

english, 2018

18

Worth waiting for: increasing satisfaction by making consumers wait

Michael D. Giebelhausen, Stacey G. Robinson, J. Joseph Cronin

Journal:

Journal of the Academy of Marketing Science

Year:

2011

Language:

english

File:

PDF, 335 KB

english, 2011

19

The Implications of Third-Party Customer Complaining for Advertising Efforts

Cronin, J. Joseph, Fox, Gavin L.

Journal:

Journal of Advertising

Year:

2010

Language:

english

File:

PDF, 142 KB

english, 2010

20

The good guys don't always win: the effect of valence on service perceptions and consequences

Brady, Michael K., Voorhees, Clay M., Cronin, J. Joseph, Bourdeau, Brian L.

Journal:

Journal of Services Marketing

Year:

2006

Language:

english

File:

PDF, 248 KB

english, 2006

21

Services Marketing Strategies for Coping with Demand/Supply Imbalances

Shemwell, Donald J., Cronin, J. Joseph

Journal:

Journal of Services Marketing

Year:

1994

Language:

english

File:

PDF, 157 KB

english, 1994

22

An Examination of the Relative Impact of Growth Strategies on Profit Performance

Cronin, J. Joseph, Page, Thomas J.

Journal:

European Journal of Marketing

Year:

1988

Language:

english

File:

PDF, 517 KB

english, 1988

23

[IEEE 2019 30th Irish Signals and Systems Conference (ISSC) - Maynooth, Ireland (2019.6.17-2019.6.18)] 2019 30th Irish Signals and Systems Conference (ISSC) - State-of-the-Art Review of Autonomous Intelligent Vehicles (AIV) Technologies for the Automotive and Manufacturing Industry

Cronin, Con, Conway, Andrew, Walsh, Joseph

Year:

2019

Language:

english

File:

PDF, 727 KB

english, 2019

24

Visual dysfunction in Alzheimer's disease: Relation to normal aging

Dr Alice Cronin-Golomb, Suzanne Corkin, Joseph F. Rizzo, Jennifer Cohen, John H. Growdon, Kathleen S. Banks

Journal:

Annals of Neurology

Year:

1991

Language:

english

File:

PDF, 1.19 MB

english, 1991

25

Determinants of retail profit performance: A consideration of retail marketing strategies

J. Joseph Cronin

Journal:

Journal of the Academy of Marketing Science

Year:

1985

Language:

english

File:

PDF, 570 KB

english, 1985

26

Managing behavioral intentions in diverse cultural environments: an investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers

Michael K. Brady, Christopher J. Robertson, J.Joseph Cronin

Journal:

Journal of International Management

Year:

2001

Language:

english

File:

PDF, 148 KB

english, 2001

27

A cross‐sectional test of the effect and conceptualization of service value

Cronin, J. Joseph, Brady, Michael K., Brand, Richard R., Hightower, Roscoe, Shemwell, Donald J.

Journal:

Journal of Services Marketing

Year:

1997

Language:

english

File:

PDF, 133 KB

english, 1997

28

An Investigation into the Relationship Between Consumer Satisfaction, Marketing Performance, and Firm Performance in a Services Environment

Pleshko, Larry P., Cronin, J. Joseph

Journal:

Journal of Customer Service in Marketing & Management

Year:

1997

Language:

english

File:

PDF, 352 KB

english, 1997

29

Passionflower: Reigniting Male Libido and Other Potential Uses

Cronin, Joseph R.

Journal:

Alternative & Complementary Therapies

Year:

2003

Language:

english

File:

PDF, 314 KB

english, 2003

30

American Higher Education: Toward an Uncertain Future, Volume II || The Interdependence of Higher Education

Joseph M. Cronin

Journal:

Year:

1975

Language:

english

File:

PDF, 763 KB

english, 1975

31

The impact of involvement on key service relationships

Baker, Thomas L., Cronin, J. Joseph, Hopkins, Christopher D.

Journal:

Journal of Services Marketing

Year:

2009

Language:

english

File:

PDF, 252 KB

english, 2009

32

Adjusting the Warm-Glow Thermostat: How Incentivizing Participation in Voluntary Green Programs Moderates Their Impact on Service Satisfaction

Giebelhausen, Michael, Chun, HaeEun Helen, Cronin, J. Joseph, Hult, G. Tomas M.

Journal:

Journal of Marketing

Year:

2016

Language:

english

File:

PDF, 1.01 MB

english, 2016

33

Consumer‐specific determinants of the size of retail choice sets: an empirical comparison of physical good and service providers

Brand, Richard R., Cronin, J. Joseph

Journal:

Journal of Services Marketing

Year:

1997

Language:

english

File:

PDF, 176 KB

english, 1997

34

Unique influences of cognitive and affective customer-company identification

Wolter, Jeremy S., Joseph Cronin, J.

Journal:

Journal of Business Research

Year:

2017

Language:

english

File:

PDF, 410 KB

english, 2017

35

Percentage-based and Autoregulated-based Resistance Training Loading Produce Similar Lower Body Hypertrophy Outcomes

Byrnes, Ryan K., Helms, Eric R., Cooke, Daniel M., Haischer, Michael H., Johnson, Trevor K., Velazquez, Jose C., Carzoli, Joseph P., Cronin, John B., Storey, Adam G., Zourdos, Michael C.

Journal:

Medicine & Science in Sports & Exercise

Year:

2017

Language:

english

File:

PDF, 206 KB

english, 2017

36

An Empirical Assessment of the Servperf Scale

Taylor, Steven A., Cronin, J. Joseph

Journal:

The Journal of Marketing Theory and Practice

Year:

1994

Language:

english

File:

PDF, 1.75 MB

english, 1994

37

Extending the institutional environment: the impact of internal and external factors on the green behaviors of an individual

Gleim, Mark R., Smith, Jeffery S., Cronin, J. Joseph

Journal:

Journal of Strategic Marketing

Year:

2018

Language:

english

File:

PDF, 1.25 MB

english, 2018

38

Attributions of Blame in Sexual Assault to Perpetrators and Victims of Both Genders

Gwendolyn L. Gerber, Joseph M. Cronin, Heidi J. Steigman

Journal:

Journal of Applied Social Psychology

Year:

2004

Language:

english

File:

PDF, 966 KB

english, 2004

39

Satisfying customer expectations: The effect on conflict and repurchase intentions in industrial marketing channels

J. Joseph Cronin, Michael H. Morris

Journal:

Journal of the Academy of Marketing Science

Year:

1989

Language:

english

File:

PDF, 992 KB

english, 1989

40

Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models

Michael K. Brady, Gary A. Knight, J. Joseph Cronin Jr., G. Tomas, M. Hult, Bruce D. Keillor

Journal:

Journal of Retailing

Year:

2005

Language:

english

File:

PDF, 306 KB

english, 2005

41

Strategies to offset performance failures: The role of brand equity

Michael K. Brady, J. Joseph Cronin Jr., Gavin L. Fox, Michelle L. Roehm

Journal:

Journal of Retailing

Year:

2008

Language:

english

File:

PDF, 438 KB

english, 2008

42

NSABP B-42: A Clinical Trial to Determine the Efficacy of Five Years of Letrozole Compared with Placebo in Patients Completing Five Years of Hormonal Therapy Consisting of an Aromatase Inhibitor (AI) or Tamoxifen Followed by an AI in Prolonging Disease-Free Survival in Postmenopausal Women with Hormone Receptor—Positive Breast Cancer

Eleftherios P. Mamounas, Barry Lembersky, Jong-Hyeon Jeong, Walter Cronin, Barbara Harkins, Charles Geyer, Donald Lawrence Wickerham, Soonmyung Paik, Joseph Costantino, Norman Wolmark

Journal:

Clinical Breast Cancer

Year:

2006

Language:

english

File:

PDF, 117 KB

english, 2006

43

Normal small bowel wall characteristics on MR enterography

Carmel G. Cronin, Eithne Delappe, Derek G. Lohan, Clare Roche, Joseph M. Murphy

Journal:

European Journal of Radiology

Year:

2010

Language:

english

File:

PDF, 235 KB

english, 2010

44

An assessment of the role performance measurement of power-dependency in marketing channels

J. Joseph Cronin Jr., Thomas L. Baker, Jon M. Hawes

Journal:

Journal of Business Research

Year:

1994

Language:

english

File:

PDF, 1.49 MB

english, 1994

45

[American Institute of Aeronautics and Astronautics Space 2004 Conference and Exhibit - San Diego, California ()] Space 2004 Conference and Exhibit - Ultralight Linerless Composite Tanks for In-Space Applications

Mallick, Kaushik, Cronin, J., Arzberger, S., Tupper, Michael, Grimes-Ledesma, Lorie, Lewis, Joseph, Paul, C., Welsh, Jeffry

Year:

2004

Language:

english

File:

PDF, 1.18 MB

english, 2004

46

Saying Yes when Meaning No

Dreznick, Michael T., Cronin, Joseph M., Waterman, Caroline K., Glasheen, Cristie

Journal:

Journal of Psychology & Human Sexuality

Year:

2003

Language:

english

File:

PDF, 631 KB

english, 2003

47

Nutraceutical of the Next Century?

Cronin, Joseph R.

Journal:

Alternative & Complementary Therapies

Year:

1999

Language:

english

File:

PDF, 639 KB

english, 1999

48

Book Reviews

Cronin, Ciaran, Weir, Alan, Smith, Barry C., O'Leary, Joseph S., Dooley, Dolores, Hummel, Charles, Rosemann, Philipp W., Dillon, John, Marshall, David J., Murchadha, Felix Ó, Szubka, Tadeusz, Harries,

Journal:

International Journal of Philosophical Studies

Year:

1994

Language:

english

File:

PDF, 2.62 MB

english, 1994

49

Symbolic drivers of consumer–brand identification and disidentification

Wolter, Jeremy S., Brach, Simon, Cronin, J. Joseph, Bonn, Mark

Journal:

Journal of Business Research

Year:

2015

Language:

english

File:

PDF, 654 KB

english, 2015

50

The Politics of School Board Elections

Joseph M. Cronin

Journal:

The Phi Delta Kappan

Year:

1965

Language:

english

File:

PDF, 1.10 MB

english, 1965

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